Our management team met with the lead auditor on June 5 to review our QMS (Quality Management System), documentation, corrective/preventive actions, and internal audit records. On July 9 & 10, employees demonstrated their dedication to following our instructions and procedures during the certification audit. West Des Moines received zero NCN’s (Non-Conforming Notices) and were also commended for numerous areas of strength.
Annual ISO surveillance audits will challenge us to continually improve our production processes, increase our efficiency and lower the RGA’s and internal scrap totals. Improved communication, planning and administration processes will lead to increased consistency in quality and delivery of our products and services.